Managed Services 101
Written By: Pavithra Desikan


 Picture the IT department in an organization being inundated with service requests. Issue resolution takes a lot of time due to network inconsistencies, and meanwhile, the pile of pending requests is on the rise, causing a huge upheaval for the IT guys to catch up. This cycle repeats often because the department is not apace with the innovations happening around. 

 Break-fix method has become a thing of the past, especially post-pandemic, with employees connecting from various parts of the world. The hybrid workspace is demanding immediate resolution, which the current reactive approach is unable to cater to. And this is where Managed Services Providers, or MSP come into the picture.  


 Managed Services Providers (MSP) are third party companies that handle your business administration and management functions. They take a proactive approach of continuous supervision of systems to prevent breakdowns or malfunctions, exactly when or where it becomes necessary. Managed services can be across the spectrum of IT services planning, supply chain management, cloud computing, sales, marketing strategy and client service operations as well. 

 Bearing this in mind, let us assess the numerous benefits of the Managed Services framework. If you are ambiguous about outsourcing, here are some points to make you re-assess. 

 Fortune forecast for the rapidly growing global market for managed services was valued at 219.59 billion USD in 2020 and is expected to be around 557.10 billion USD by 2026, at a CAGR of 12.6% in the 2021-2028 period. The Asia-Pacific region emerges as the fastest-growing market, while North America remains the largest market. 

 The market growth can be traced primarily to small and medium-sized businesses (SMBs). Such organizations require access to innovative technologies to maintain competitive advantage and fuel expansion but lack the financial allocation to do so. An effective managed services model is one that allows the SMBs to compete at the same level as middle market and corporate firms without overreaching themselves.  

 Here is a salient highlight of Systech’s managed services model. 

Timeline Description automatically generated with medium confidence

 Around the Clock Support 

 Opting for Managed Services will increase productivity because most MSPs provide 24/7 flexibility, along with on-call choices, weekend aid and quick, proactive resolution to issues. A service level agreement (SLA) ensures around-the-clock support across several time-zones for optimized end-user experience. 

 Elastic Staffing 

 Elastic Staffing provides a flexible Staffing-as-a-Service model across the spectrum of data & analytics skillsets to support proactive monitoring, improved services, release management, and reporting, all with guaranteed response times. It supplies the best of both worlds–on-demand access to tool and technology or competency-specific experts, at a lowered cost.  

 Predictable Cost Model 

 The prospect of reduced expenditure, and the ability to forecast operational expenses well in advance, has immense appeal in today’s market scenario. The edge that MSPs offer are their hybrid resource models (offshore and onsite) along with the potential to staff on a scalable basis. This lowers your average effective rate while broadening your resource pool. With a service-level agreement customized to your organization’s requirements, there is no worry about unexpected service charges.  

 Audit & Quality Assurance 

 A high-quality MSP is one that carries out Quality control audits cover the entire development cycle in real-time, helping formulate quality standards to prevent errors and solves a problem within the given parameters promptly. Every flaw in the system is a money drainer, and engaging under managed services brings reduced overhead, fixed and predictable QA spend and opportunities to reduce operational costs. 

 Simplified IT or Network Ops 

 Combining the scalability of process,  with a high-performing, secure and interactive system is yet another area that Managed Services can ace in. MSPs allow rapid deployment, along with significant reduction in cost in lifecycle management. This enables you to perform your operations on the same modern platform as other workloads, effectively cutting costs and making you ready for any future migrations. 

 Continuous Improvement 

 Managed Services brings focus on people, processes, and tools to drive your top line and bottom line. With the tendency to analyse the root cause, and work towards that resolution aspect, MSP takes the organization towards a solution mode. The priority for strategic guidance, effective communication set up with business and IT sectors, ensures lowered redundancies, high performance, business continuity and propensity to create repeatable and scalable solutions. 


 By partnering with a robust establishment to manage operations, growing companies can focus on their core business, while eliminating any infrastructural limitations they may have. The need for the hour is proactive solutioning rather than reactive care, and MSPs like Systech are here to just do that for you. 

 Systech provides a full range of Managed Services to help you derive continuous value. Explore. 

Recent Blogs