Experience: 6-9 years
Core Skills:
- Strong knowledge of Development/Support projects and a good understanding of support processes.
- Good understanding of various KPIs and Metrics used in reporting of Development/ Support projects.
- Strong knowledge of Data transformation projects and hands-on experiences in Data-warehousing ETL tools like Informatica, DataStage, MSTR, Tableau, and PowerBI.
- Should have previous experience in Dashboarding and data transformation projects executed and managed from offshore.
- Should have a very good understanding of the Offshore-Onsite model of project execution and support.
- Handled a team of 5 +
Required Skills:
- Advanced SQL Knowledge – Writing & debugging complex SQL statements to query and understand data/Information.
- Hands-on Knowledge on anyone visualization tool like Power BI, Tableau, MSTR, Cognos, etc.
- Hands-on knowledge on anyone ETL tool like Informatica, Talend, etc.
- Good Excel Knowledge.
- Professional and Effective communication skills, Presentation skills and client-facing skills.
- Exposure to MPP or other Project management tools like JIRA, Quality Centre is a plus
Role & Responsibilities:
- Analyze, categorize and prioritize Development /support tickets based on severity. Be flexible to reprioritize based on business needs and communicate the reasons to the stakeholders.
- Prepare project schedule & delegation of development work and send it to respective stakeholders.
- Assign tickets to appropriate resources (L1, L2, L3) based on ticket complexity and resource skills. Track and monitor for completion.
- Prepare Triaging reports based on ticket assignment and send to respective stakeholders.
- Prepare effort estimates for tickets and track actual efforts against planned efforts.
- Maintain resource rotation plan, resource leave plans, resource hours clocking, and exception reports.
- Monitor and track SLA compliance for ticket acknowledgment and ticket resolution.
- Manage all communication related to Ticket triaging, assigning and resolution with PMO or Project Manager.
- Support PMO in preparing various reports – SLA Breach reports, Daily Incident status reports, Monthly status report, and resource utilization reports.
- Prepare required documentation for Production rollout & transfer to support.
- Perform admin related tasks like add, delete, manage users, security, access, and privileges, code promotion to test/prod from dev
- Perform Hardware and Software administration, software updates, software patches install and license audits.
Qualifications & Skills:
- Bachelor’s or Master’s degree in the related technical field.
- 6 – 9 years of associated work experience.
- Detailed analytical abilities.
- Experience with Data Analytics projects.
- Strong experience in project management and PMO activities.
- Good Knowledge of SQL and visualization tools like Power BI.