Cleansing, standardizing, and migrating millions of customer records to power a compliant, cloud-hosted future.
Millions of customer records. Years of accumulated inconsistencies. One migration that couldn't afford to inherit them.
As a leading UAE financial exchange prepared to modernize its legacy Oracle ecosystem and move to a cloud-hosted AWS SQL Server platform, a deeper issue surfaced: duplicate identities, incomplete KYC data, and inconsistent customer records spanning WPS payroll and onboarding systems.
Left unresolved, these issues increased compliance risk, slowed customer onboarding, and threatened the success of the organization's modernization initiative.
Systech implemented a centralized Customer Data Hub (CDH), a custom-built framework to cleanse, validate, and migrate customer data at scale, without interrupting live operations.
Before any migration could begin, the foundation itself needed to be reimagined.
Migrating from a legacy Oracle 11g environment to a modern, cloud-hosted AWS SQL Server platform.
Cleansing and validating millions of customer records at scale before they moved into the new system.
Building a centralized master customer identification framework to replace scattered, duplicate profiles.
Running data cleansing and migration in parallel with live branch operations, without disruption.
Standardizing KYC validation and identity verification across every customer touchpoint.
What looked like a straightforward system migration quickly revealed a much bigger data problem underneath.
Roughly 8.6 million customer records spread across multiple systems needed review and validation without slowing daily operations.
Multiple customer IDs representing the same individual across systems made it difficult to establish a trusted customer record.
Many records were missing key identity details or contained outdated information, making it hard to trust the data.
Without a single, unified way to identify customers, onboarding and servicing them consistently was a constant challenge.
All of this had to be resolved while branches stayed open and customers kept transacting, with no room for downtime.
Rather than relying on a commercial Master Data Management platform, Systech designed a custom-built Customer Data Hub tailored to the client's customer lifecycle, compliance rules, and migration strategy, built to scale as the business grows.
Reviewing the full historical customer base, grouping related records, and identifying a single trusted profile for each customer.
Extending the framework to support WPS payroll and onboarding migration based on business needs, module by module.
Validating new and updated customer records against the new system before migration, ensuring duplicates are resolved as records move over.
Extending validation and migration support across the WPS module to finish the platform transition.
The impact was a stronger, more trustworthy foundation, one built not just for migration, but for the long term.
Significantly reducing duplicate records and invalid identities across the customer base.
Standardizing KYC validation and centralizing customer verification.
Enabling a smooth, phased transition to the new cloud-hosted platform.
Improving customer identification accuracy across systems.
Reducing onboarding inconsistencies and servicing friction.
Establishing a centralized customer foundation to support future digital initiatives.
See how Systech can help you cleanse, structure, and future-proof your customer data for whatever comes next.
Talk to Systech